Five jobs on the phone. Pick the ones that hurt.
Sold individually or as a stack. Most companies start with Overflow because nothing changes for their team, prove it on their own transcripts, then widen the gate.
Front Desk
Answers everything, 24/7.
Picks up on the first ring, every hour of every day. Qualifies the job, captures the address, quotes the price band and books it into your dispatch calendar.
This is the full replacement for the calls nobody is picking up. It knows your service area down to the postcode, your price bands by job type, your capacity by day, and which situations are a true emergency versus a Tuesday-morning appointment. It talks like your best CSR on their best day, because that is who we built it from.
What it does
- Answers on the first ring, 24/7/365 — no hold, no queue, no menu tree
- Qualifies the job: system type, symptom, age, urgency, property access
- Quotes your published price band and diagnostic fee, never invents a number
- Checks live capacity and books into the right arrival window
- Escalates genuine emergencies to the on-call tech by phone, not by email
- Confirms by SMS before the call ends
Overflow
Only picks up what your team drops.
Sits behind your existing team. Answers after three rings, on busy, or outside hours. Nothing changes for your CSR — they just stop losing the ones they can't get to.
The lowest-risk way to start, and the one we recommend for almost everybody. Your phone system already knows how to forward on no-answer and on busy. We take that overflow. Your CSR keeps every call they can handle and the agent catches the tail: the second and third simultaneous caller, the 7pm Friday, the whole of Sunday.
What it does
- Rings through to your team first — always
- Catches no-answer after a ring count you set
- Catches busy when every line is already engaged
- Covers nights, weekends and holidays on your schedule
- Hands back to a human the moment one is free, mid-call, with context
- Reports weekly on exactly what it caught that would otherwise have gone
Speed-to-Lead
Calls the form fill in 60 seconds.
Every web form, Angi, Thumbtack and Google LSA lead gets a live call inside a minute — while they are still on your site with two competitor tabs open.
The economics of lead response are not subtle. Contact inside a minute converts multiples better than contact inside an hour, and most contractors are measuring their response in hours because a human has to notice the notification first. The agent does not need to notice. The form submits, the phone rings, the conversation happens while your company is still the one they were thinking about.
What it does
- Fires on webhook from your forms, Angi, Thumbtack, Google LSA and Yelp
- Calls within 60 seconds of submission, around the clock
- Retries on a cadence you set, then hands to SMS if voice fails twice
- Books straight into the calendar on the same call
- Marks the lead source so you can see which channel actually pays
- Stops the moment the lead is booked or opts out
Reactivation
Works the list nobody has time for.
Dormant customers, lapsed maintenance plans, unsold estimates over thirty days. The highest-return list in your business and the one that never gets called.
You already paid to acquire these people. They already let you into their home. The only reason they are not booked right now is that nobody has picked up the phone, and nobody has picked up the phone because there is always something more urgent. The agent has nothing more urgent. It works the list on a schedule, politely, at a volume you set, and it stops when someone says stop.
What it does
- Segments from your CRM: last service date, plan status, estimate age
- Calls at the hours your customers actually answer, in their timezone
- Offers the specific thing that fits — tune-up, plan renewal, revisit on the quote
- Honours do-not-call and opt-out on the first request, permanently
- Caps daily volume so it never reads as a call centre
- Reports revenue booked against list worked, per segment
Confirm & Collect
Kills no-shows. Shortens the cash cycle.
Appointment confirmations and reschedules the day before, review asks the day after, and a polite nudge on the invoice that is three weeks late.
Unglamorous and the fastest payback on the list. A no-show costs you a truck roll, two hours and the job you turned away for that slot. An unpaid invoice costs you the float. Neither needs a skilled human — they need somebody to reliably make the call, every time, which is exactly the thing humans are worst at and this is best at.
What it does
- Confirms tomorrow's appointments and offers a reschedule if it is wrong
- Refills the slot from the waitlist when somebody cancels
- Asks for the review the day after the job, while it is still fresh
- Nudges overdue invoices on your schedule, with your wording
- Takes payment by handing to your existing payment link, never over voice
- Logs every outcome to the job record
The Handoff
The reason you can trust the other five. Every call ends somewhere accountable.
Warm transfer, with the context already spoken
When a call needs a person, the agent does not dump the caller into a queue. It rings your on-call, tells them who is holding and what the situation is, then bridges the call. Your tech picks up already knowing.
It will not pretend to be human
Asked directly, it says what it is. This is not a compliance checkbox, it is the thing that stops a caller feeling tricked — and a caller who feels tricked does not become a customer.
Every call recorded, transcribed and tagged
Full transcript, outcome tag, sentiment, and the reason it did what it did — written to the customer record in your CRM. You can read exactly what was said on any call, any time, without asking anyone.
Scored weekly against real transcripts
We pull the calls that went badly, find the pattern, and fix the agent. That is the part a platform subscription does not include and the reason the agent gets better instead of staying the same.
What it won't do
Every vendor in this category will tell you their agent handles everything. Ours does not, and you should be suspicious of anyone whose does.
Diagnose a fault over the phone
It captures the symptom precisely and gets a tech there. It does not guess at a diagnosis, because a wrong guess on the phone becomes an argument on the doorstep.
Quote a price it hasn't been given
It quotes your published bands and your diagnostic fee. If a job falls outside them, it says a human will confirm the number rather than inventing one that you then have to honour.
Argue about a bill
Billing disputes, complaints and anything with heat in it go straight to a human. There is no version of an AI winning that conversation.
Take a card number by voice
It sends your payment link. Card details are never spoken to, captured by, or stored in the agent.
Replace your CSR
It replaces the voicemail box. Your CSR is the reason your good calls go well — the agent exists so they stop drowning in the volume and stop losing the overflow.
Your phone is ringing right now.
Somebody is deciding whether to wait for your voicemail or call the next company. Fifteen minutes, and we will tell you exactly what that is costing you.